Microsoft: CLD258x IT Support: Troubleshooting Windows

IT Support: Troubleshooting Windows

Learn how to troubleshoot basic Windows issues, using the built-in tools to identify faulty configuration settings.

About this course

This course is part of the Microsoft Professional Program Certificate in IT Support.

This course is designed to teach basic troubleshooting skills for Windows 10. In this course we discuss common issues that arise and tools to help you resolve them. Some of the skills covered in this course include:

Troubleshooting Windows installation problems.
Troubleshooting Windows web browser problems.
Troubleshooting application installation issues.
Troubleshooting Windows Authentication problems.
Use of Windows reliability tools.

What you'll learn

Troubleshooting Windows Installation
Using Windows troubleshooting and monitoring Tools
Troubleshooting web browser settings
Troubleshooting application installation issues
Troubleshooting Windows authentication

Prerequisites

The Windows client training as part of the Microsoft Professional Program – IT Support.

Meet the instructors

Brandon Neeb

Content Developer
Microsoft

Brandon is a content developer who has been publishing training content at Microsoft for 16 years. He has been responsible for IT Professional audience content of Skype for Business since 2010. He has also published training content for Windows 7 and Microsoft SQL 2012. Prior to that Brandon was a certified instructor who taught Microsoft Dynamics GP curriculum to reselling partners.